CasinoClassic Casino Privacy Policy

At Casino Classic, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and protect data when you access our platform, create an account, or engage with our services. By using CasinoClassic, you agree to the practices described in this document. We encourage you to read it carefully before registering or making use of any features on our site.

Who We Are

Casino Classic is operated by Apollo Entertainment Limited (C45483), registered at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta. We operate under a licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) as an Internet Gaming Operator, and we act in accordance with our agreement with iGaming Ontario (iGO). Our CasinoClassic platform is part of the Casino Rewards network and is specifically designed to serve players located in Ontario, Canada. If you are accessing our casino classic canada login page or any other feature of our site, Ontario law and Canadian federal law govern your relationship with us.

Information We Collect

When you register or interact with our Casino Classic app, website, or downloadable software, we may collect the following categories of personal information:

• Full legal name, date of birth, and government-issued identification documents
• Contact details including email address, phone number, and residential address
• Financial information such as payment method details used for deposits and withdrawals
• Account credentials used for your casino classic login and session management
• Geolocation data to verify that you are physically located in Ontario when accessing our services
• Device information, IP address, browser type, and technical identifiers
• Gameplay history, betting patterns, transaction records, and interactions with our platform
• Communications between you and our support team at support@crhelpdesk.com

We also work with ILABS Inc. to conduct identity verification and credit checks as required under applicable regulations. Our CasinoClassic platform uses geolocation technology to confirm your presence in Ontario — the use of VPNs or virtual machines to bypass this verification is strictly prohibited and will result in the forfeiture of any associated winnings.

How We Use Your Information

At CasinoClassic, we use the personal data we collect for a number of lawful purposes, including:

• Verifying your identity and confirming your eligibility to use our services (players must be 19 or older and physically present in Ontario)
• Processing your deposits in CAD and facilitating withdrawals to your registered payment method
• Providing access to your casino classic canada account and managing your profile
• Delivering bonuses and promotions, including our signature casino classic free spins offer and the Casino Rewards Loyalty Programme
• Detecting fraud, money laundering, and other unlawful activities in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act
• Communicating with you about your account, transactions, and responsible gambling resources
• Improving our services through analysis of gameplay data and platform usage
• Training internal AI and machine learning models using anonymised or pseudonymised behavioural and gameplay data

Please note that our terms include your consent to the use of gameplay, behavioural, and interaction data for the purposes of AI training and machine learning model development. If you have questions about this practice, you may contact us at support@crhelpdesk.com.

Cookies and Tracking Technologies

Our Casino Classic platform uses cookies and similar tracking technologies to enhance your experience during your casino classic connexion session and across future visits. These include:

• Essential cookies that are necessary for the casino classic login process and secure session management
• Performance cookies that help us understand how players navigate our site and casino classic slots library
• Analytical cookies that support our efforts to optimise content and user experience
• Marketing cookies used to present relevant promotions, including the casinoclassic bonus offers within our network

You may manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to log in or use features such as the casino classic app or casinoclassic canada promotional tools.

Data Sharing and Third Parties

We do not sell your personal data. However, at Casino Classic, we may share your information with trusted third parties under specific circumstances:

• With iGaming Ontario (iGO) and the AGCO as required by our regulatory obligations
• With payment processors handling your deposits and withdrawals (Visa, Mastercard, Interac, e-wallets, and others)
• With ILABS Inc. for identity and credit verification purposes
• With BetGuard and ConnexOntario as part of our responsible gambling infrastructure
• With Casino Rewards network entities, as CasinoClassic is part of a broader group of Apollo-managed brands
• With law enforcement or regulatory authorities where legally required

Responsible Gambling and Data Protection

At Casino Classic, we take responsible gambling seriously. We collect and process data related to your gaming behaviour to support self-exclusion programmes, deposit limits, loss limits, and cooling-off periods. Our tools include self-exclusion options ranging from 6 months to 5 years and cooling-off periods of 24 hours to 3 months. If you require assistance, please contact ConnexOntario at 1-866-531-2600 or reach our support team available 24/7.

Data Retention and Security

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Our CasinoClassic systems are protected by industry-standard security measures. Please note that accounts inactive for 60 days are considered dormant — any outstanding bonus funds will be forfeited, though any remaining real-money balance will be returned to you upon request.

Your Rights

As a player on our Casino Classic canada platform, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal and regulatory retention requirements
• Withdraw consent for data processing where consent is the legal basis
• Lodge a complaint with a relevant regulatory authority

To exercise any of these rights, please contact us at support@crhelpdesk.com. For formal complaints, you may write to complaints@crhelpdesk.com or escalate the matter to iGaming Ontario through the appropriate channels.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via your registered email address or through a notice on the CasinoClassic platform. We recommend checking this page regularly to stay informed about how we protect your data.